Privacy Policy

1. Who We Are

BD365 Carpet Colour Solutions is a specialist carpet colour restoration service and a sub-brand of BD365 Clean and Clever Solutions Limited.

We provide carpet colour restoration, bleach spot repair, carpet dyeing and related specialist cleaning and restoration services for domestic and commercial customers across the UK.

For the purpose of UK data protection law, BD365 Clean and Clever Solutions Limited is the data controller for the personal information collected through this website and our enquiry processes.

2. What Information We Collect

We may collect personal information when you:

• Submit a contact form
• Request a free photo assessment
• Email us
• Call us
• Send photos by WhatsApp
• Ask for a quote
• Book a service
• Communicate with us about an enquiry or job

The information we collect may include:

• Your name
• Email address
• Phone number
• Address or postcode
• Details about your enquiry
• Information about the property or site
• Photos or videos you send us of carpet damage or restoration work
• Messages sent by email, form, WhatsApp or other communication channels
• Booking, quote and invoice information
• Any information you choose to provide to help us assess your enquiry

If you send us photos, these may show parts of your home, business, property, furniture, flooring or surrounding room. Please avoid including people, private documents or anything sensitive in photos unless it is necessary for the enquiry.

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiry
• Assess whether carpet colour restoration may be suitable
• Provide quote guidance
• Arrange on-site assessments or bookings
• Deliver our services
• Communicate with you before, during and after work
• Send invoices, receipts and service information
• Keep records for business, insurance, compliance and accounting purposes
• Improve our website, services and customer experience
• Deal with complaints, disputes or legal obligations
• Send relevant follow-up information where appropriate

We do not sell your personal information.

4. Our Lawful Basis for Using Your Information

Under UK data protection law, we need a lawful basis to use your personal information. Depending on the situation, we may rely on:

Contract

When we need your information to provide a quote, arrange a booking, deliver a service or manage our working relationship with you.

Legitimate interests

When we use your information to respond to enquiries, manage customer relationships, keep business records, improve services, prevent misuse of our website or deal with complaints.

Legal obligation

When we need to keep information for tax, accounting, insurance, health and safety or legal reasons.

Consent

Where you have specifically agreed to something, such as receiving certain types of marketing communication or allowing us to use before-and-after images for marketing.

You can withdraw consent at any time where consent is the lawful basis.

5. Photos, Videos and Before-and-After Images

We may ask you to send photos or videos so we can assess carpet damage and provide initial advice.

We use these images to:

• Review the damage
• Assess whether restoration may be suitable
• Provide quote guidance
• Prepare for an on-site visit or job
• Keep a record of the enquiry or completed work

We will not use your photos publicly for marketing, social media, website galleries or case studies without permission.

If you give permission for images to be used, we may use them for examples, website content, social media, training or promotional materials. We will avoid using identifying details unless you have specifically agreed.

6. WhatsApp and Messaging

If you contact us by WhatsApp, your message, name, phone number, photos and any information you send may be processed through WhatsApp.

Please only send information you are comfortable sharing through that platform. If you prefer, you can email us instead at info@bd365.co.uk.

7. Website Forms

When you submit a form on our website, the information you provide is sent to us so we can respond to your enquiry.

Form submissions may include:

• Name
• Email address
• Phone number
• Location or postcode
• Message details
• Uploaded images or files, where enabled

We use this information to respond to your enquiry and provide relevant advice or quote guidance.

8. Cookies and Analytics

Our website may use cookies or similar technologies to help the site work properly, understand how visitors use the website, improve performance and support marketing activity.

Cookies may collect information such as:

• Pages visited
• Time spent on the website
• Device and browser type
• Approximate location
• How you found the website
• Interactions with forms or buttons

Where required, we will ask for consent before using non-essential cookies. You can control cookies through your browser settings.

A separate Cookie Policy may be added to explain the cookies used on this website in more detail.

9. Marketing

We may occasionally contact existing customers or enquirers with relevant updates, service information or helpful advice where it is appropriate and lawful to do so.

We will not send you marketing emails if you have opted out.

You can unsubscribe or ask us to stop contacting you for marketing at any time by emailing info@bd365.co.uk.

10. Who We Share Information With

We may share your information with trusted third parties where necessary to run our business and provide our services.

This may include:

• Website hosting providers
• Email and communication providers
• Form and CRM systems
• Payment processors
• Accountants or bookkeepers
• Insurance providers
• Professional advisers
• IT support providers
• Specialist subcontractors or team members where needed to deliver a service
• Legal, regulatory or public authorities where required

We only share information where necessary and expect service providers to handle information securely.

11. Data Storage and Security

We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.

Information may be stored in secure digital systems, email accounts, cloud storage, CRM systems, accounting systems and communication platforms.

No online system can be guaranteed completely secure, but we take sensible steps to protect the information we hold.

12. How Long We Keep Your Information

We keep personal information only for as long as necessary.

This may depend on:

• Whether you become a customer
• Whether we need the information for quotes, bookings or aftercare
• Legal, accounting and tax requirements
• Insurance and dispute purposes
• Health and safety or compliance requirements

Enquiry information that does not progress may be kept for a shorter period. Customer, invoice and job records may be kept for longer where required for legal, tax, insurance or business record purposes.

13. Your Data Protection Rights

You have rights under UK data protection law. These may include the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information in certain circumstances
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Withdraw consent where we rely on consent
• Ask for your information to be transferred where applicable

To make a request, email info@bd365.co.uk.

We may need to confirm your identity before responding.

14. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

Email: info@bd365.co.uk

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

15. Links to Other Websites

Our website may contain links to other websites, including partner sites, training providers, social media platforms or third-party services.

We are not responsible for the privacy practices, content or security of external websites. You should check their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our services, website, systems or legal requirements.

The latest version will be published on this page with the updated date shown at the top.